Park5K | Terms of Service, Refunds & Returns

Park5K Terms of Service, Refunds & Returns Policy

Last updated: 4 April 2026

1. Terms of Service

1.1 About these Terms

These Terms of Service (the “Terms”) govern your access to and use of the Park5K website, products, services, digital tools, order tracking features, previews, artwork generation features, and any related content or functionality we make available (together, the “Services”).

By accessing or using our Services, placing an order, submitting content, generating previews, or otherwise interacting with Park5K, you agree to be bound by these Terms. If you do not agree, you must not use our Services.

If you place an order on behalf of another person or organisation, you confirm that you have authority to do so.

1.2 Who We Are

Park5K is a brand and online service providing parkrun-inspired products, challenge-related content, previews, designs, tracking features, and related digital experiences.

How to reach us:

1.3 Eligibility

You must be at least 18 years old, or have the permission and supervision of a parent or legal guardian who agrees to these Terms on your behalf, to use our Services or place an order.

You must not use our Services if doing so would violate any applicable law or regulation.

1.4 Changes to the Services

We may update, suspend, withdraw, or change all or any part of our Services at any time, including features, product availability, preview tools, pricing, artwork options, and content.

We do not guarantee that the Services, or any content within them, will always be available, uninterrupted, secure, or error-free.

1.5 Account, Order and Information Accuracy

Where you provide information to us, you agree that it will be accurate, complete, and up to date.

You are responsible for:

  • checking that names, dates, spellings, preview text, artwork options, custom messages, event details, and delivery information are correct before submitting an order;
  • ensuring any uploaded or submitted material is lawful and that you have the right to use it; and
  • reviewing previews carefully before purchase where previews are provided.

We are not responsible for customer-approved spelling mistakes, wording errors, formatting choices, or inaccuracies in information supplied by you.

1.6 Orders and Contract Formation

Product listings, previews, and pricing on our website are invitations to treat and not binding offers.

A legally binding contract is formed only when we accept your order. We may reject or cancel an order before dispatch for legitimate reasons, including:

  • pricing or listing errors;
  • suspected fraud or misuse;
  • stock or production availability issues;
  • inability to fulfil the order as requested;
  • suspected infringement of third-party rights; or
  • incomplete or inaccurate customer information.

If we cancel an order before dispatch and payment has already been taken, we will refund the amount paid in accordance with applicable law.

1.7 Product Descriptions, Mock-ups and Previews

We aim to ensure product descriptions, previews, mock-ups, examples, colours, layouts, dimensions, and images are as accurate as reasonably possible. However:

  • on-screen previews are illustrative only;
  • colours and finishes may vary between screens, browsers, devices, printers, and production batches;
  • cropping, alignment, scale, finish, and material appearance may vary slightly in final production; and
  • handcrafted, made-to-order, or print-on-demand items may have small tolerances or variations.

Where dimensions or specifications are important, please refer to the product description rather than images alone.

1.8 Personalised and Made-to-Order Products

Many Park5K products may be personalised, custom-made, printed to order, generated from your selected options, or created from user-submitted content.

By placing an order for a personalised or made-to-order item, you acknowledge that:

  • the item may be produced specifically to your instructions;
  • you are responsible for reviewing all customisation details before checkout; and
  • cancellation and return rights may be more limited for custom-made items, subject to your statutory rights.

Nothing in these Terms removes or limits any rights you may have under applicable consumer law for faulty, damaged, misdescribed, or non-conforming goods.

1.9 Acceptable Use

You agree not to:

  • use the Services unlawfully or fraudulently;
  • interfere with, disrupt, reverse engineer, scrape, or attempt to gain unauthorised access to the Services, systems, or networks;
  • upload or submit content that is unlawful, defamatory, abusive, obscene, infringing, misleading, or harmful;
  • impersonate any person or misrepresent your affiliation;
  • use bots, scripts, or automated methods to abuse the Services or place excessive load on our systems;
  • copy, reproduce, exploit, or resell the Services or content except as permitted by law or with our written consent; or
  • use the Services in a way that could damage our brand, infrastructure, or legal position.

We may suspend or restrict access where we reasonably believe there has been misuse.

1.10 User Content and Submitted Materials

If you upload, submit, or send text, images, designs, messages, order information, or other materials to us (“User Content”), you:

  • confirm that you own the content or have all necessary rights, permissions, and consents to use it;
  • confirm that our use of it for fulfilling your order, generating previews, producing products, providing support, and operating the Services will not infringe any third-party rights;
  • grant us a non-exclusive, worldwide, royalty-free licence to use, store, reproduce, modify, adapt, display, and process that content only as reasonably necessary to provide the Services, fulfil your order, operate the website, prevent fraud, and resolve disputes; and
  • remain responsible for the legality and accuracy of that User Content.

We are not obliged to monitor User Content, but we may remove or refuse content where we reasonably believe it breaches these Terms or the law.

1.11 Intellectual Property

Unless otherwise stated, all intellectual property rights in the Services, including our branding, logos, site design, product content, graphics, layouts, software, generated templates, text, and underlying materials, are owned by or licensed to Park5K.

You must not copy, reproduce, distribute, adapt, republish, sell, or exploit any part of the Services except:

  • as permitted by applicable law; or
  • with our prior written consent.

Any third-party names, marks, brands, or event references remain the property of their respective owners.

1.12 No Affiliation With Third Parties

Unless expressly stated otherwise, Park5K is an independent business and is not endorsed by, sponsored by, or officially affiliated with parkrun, parkrun Global, local event organisers, or any other third-party organisation, rights holder, brand, or governing body referenced within the Services.

References to third-party names or activities are descriptive only where lawfully used.

1.13 Prices, Payment and Taxes

Prices shown on the website are in pounds sterling (GBP) unless we clearly state otherwise, and include or exclude taxes only where clearly stated.

You agree to pay all charges applicable to your order, including product price, delivery charges, and any clearly disclosed taxes or duties.

Where payment processing is handled by a third party, your payment is also subject to that provider’s terms and privacy practices.

We reserve the right to change prices at any time, but price changes will not affect orders that we have already accepted.

1.14 Delivery and Risk

Delivery times are estimates only unless expressly stated otherwise. Delays may occur due to production schedules, carrier issues, customs processes, peak periods, or events outside our reasonable control.

Risk in physical goods passes to you on delivery, or when the goods are first made available for delivery in accordance with the contract.

Ownership of goods passes only when we have received payment in full.

1.15 Consumer Rights

If you are a consumer, you have statutory rights that cannot be excluded or reduced by these Terms, including rights relating to goods that are faulty, not as described, or not of satisfactory quality.

Nothing in these Terms affects your mandatory legal rights under applicable consumer protection law.

1.16 Website Content and Informational Use

Any challenge data, event information, product descriptions, design examples, blog content, help content, or other informational material is provided for general information only.

While we aim for accuracy, we do not guarantee that all information is always complete, current, or error-free.

You should not rely on website content as professional, medical, training, legal, or financial advice.

1.17 Third-Party Links and Services

Our Services may contain links to third-party websites, platforms, or tools. We do not control and are not responsible for the content, policies, availability, or practices of third parties.

Your use of third-party services is at your own risk and may be subject to separate terms.

1.18 Service Availability and Technical Limitations

We may perform maintenance, updates, security work, bug fixes, or operational changes without notice.

We do not warrant that the website will be free from bugs, viruses, or other harmful components, although we take reasonable precautions.

You are responsible for using appropriate security, antivirus, and backup measures on your own systems and devices.

1.19 Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

  • death or personal injury caused by negligence;
  • fraud or fraudulent misrepresentation; or
  • breach of rights that cannot lawfully be excluded or limited.

Subject to the paragraph above, to the fullest extent permitted by law:

  • we are not liable for indirect or consequential loss;
  • we are not liable for loss of profit, loss of business, loss of opportunity, loss of goodwill, or loss of anticipated savings;
  • we are not liable for loss caused by inaccurate information supplied by you;
  • we are not liable for delay or failure caused by events outside our reasonable control; and
  • where liability cannot be excluded but can be limited, our total liability to you in connection with an order will be limited to the amount paid for that order.

This clause does not affect any non-excludable statutory consumer rights.

1.20 Indemnity for Business Users or Misuse

If you use the Services for business purposes, or if you breach these Terms or infringe another person’s rights through your use of the Services or User Content, you agree to indemnify us for reasonably foreseeable losses, liabilities, damages, and costs arising from that breach or infringement, to the extent permitted by law.

1.21 Termination

We may suspend or terminate your access to all or part of the Services if:

  • you breach these Terms;
  • we reasonably suspect fraud, abuse, or unlawful activity;
  • continuing to provide the Services would expose us or others to legal or security risk; or
  • we discontinue relevant parts of the Services.

Termination will not affect any rights or obligations that have already arisen.

1.22 Changes to these Terms

We may update these Terms from time to time. The latest version will be posted on our website with an updated effective date.

If the changes are material, we may take additional reasonable steps to bring them to your attention.

By continuing to use the Services after updated Terms take effect, you agree to the revised Terms.

1.23 Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales, unless mandatory local consumer law in your place of residence applies.

If you are a consumer, you may also have the right to bring proceedings in the courts of the part of the United Kingdom in which you live.

1.24 Contact

For questions about these Terms, email us at hey@park5k.com.

2. Refunds & Returns Policy

2.1 Overview

We want you to be happy with your Park5K order. This Refunds & Returns Policy explains your rights and our process for cancellations, returns, replacements, refunds, and issues with faulty, damaged, or incorrect items.

This policy is intended to work alongside your statutory rights under applicable UK consumer law. If there is any conflict between this policy and your legal rights, your legal rights will apply.

2.2 Your Rights if You Change Your Mind

Standard non-personalised goods

If you buy eligible goods online, by mail, or by phone as a consumer, you may usually have the right to cancel within 14 days after receiving the goods, without giving a reason.

If you exercise this right correctly:

  • you must notify us of your decision to cancel within the cancellation period;
  • you then usually have a further 14 days to send the goods back; and
  • we will process any refund due in accordance with applicable law, subject to any lawful deductions.

Personalised, custom-made or made-to-order goods

The right to cancel for a change of mind may not apply to goods made to the consumer’s specifications or clearly personalised.

This means that where an item has been custom-made, printed to your specification, personalised, or produced specifically for your order, we may be unable to accept a cancellation or return simply because you have changed your mind.

This does not affect your rights if the item is faulty, damaged, not as described, or otherwise does not comply with your statutory rights.

2.3 Returns Section

You may request a return in the following situations:

  • you are exercising a valid cancellation right for an eligible non-personalised product;
  • the item arrived faulty or damaged;
  • the wrong item was sent; or
  • the item is materially different from what you ordered or what was described.

To start a return, contact us at hey@park5k.com and include:

  • your order number;
  • your full name;
  • a description of the issue or reason for return; and
  • photos where the item is faulty, damaged, incorrect, or misprinted.

We may ask for additional information to assess the issue before confirming next steps.

2.4 Return Conditions

Where you are returning an item because you changed your mind and you have a legal right to cancel:

  • items should be returned unused and in their original condition, as far as reasonably possible;
  • packaging should be included where reasonably possible;
  • you should return the item within the required legal timeframe; and
  • you are responsible for taking reasonable care of the item before return.

Where a return relates to a fault, damage, or error, these conditions do not limit your statutory rights.

2.5 Non-Returnable Items

Unless faulty, damaged, misdescribed, or otherwise in breach of your statutory rights, we may decline returns or refunds for:

  • personalised or custom-made products;
  • made-to-order printed items;
  • products created using your approved text, spelling, design, or uploaded content;
  • items damaged after delivery through misuse, accident, neglect, or normal wear and tear; and
  • any item excluded by law from cancellation rights once production has started, where applicable.

2.6 Faulty, Damaged or Incorrect Items

Please inspect your order promptly on arrival.

If your order is faulty, damaged in transit, defective, incorrectly produced, or not what you ordered, contact us as soon as possible at hey@park5k.com.

Where appropriate, we may offer one or more of the following remedies in line with applicable law:

  • replacement;
  • repair, where appropriate;
  • refund in full or in part; or
  • another suitable resolution agreed with you.

We may ask for photographs, packaging details, or return of the item before processing the remedy.

2.7 Customer Approval and Customisation Errors

You are responsible for checking all customisation details before placing your order, including names, wording, spelling, dates, layout choices, and any selected options.

Where an error arises from information you entered, approved, or supplied, we may not be able to offer a refund, return, or free replacement.

Where the error is caused by us, our production process, or a mismatch between the confirmed order and the delivered item, this limitation will not apply.

2.8 Refund Process

Where a refund is due, we will usually issue it to the original payment method unless otherwise agreed.

Refund timing may depend on the reason for the refund, whether goods need to be returned, and payment provider processing times.

Where law requires a refund within a specific period, we will comply with that requirement.

2.9 Return Shipping Costs

If you are returning an item because you have changed your mind and the item is eligible for cancellation, you may be responsible for return postage unless we state otherwise.

If the item is faulty, damaged, incorrect, or not as described, we will cover or reimburse reasonable return shipping costs where required by law or where we agree this is appropriate.

2.10 Failed Delivery, Refused Parcels and Incorrect Address Details

Please ensure your delivery address is correct at checkout.

We are not responsible for delays, non-delivery, or extra costs caused by:

  • an incorrect address provided by you;
  • failure to collect a parcel;
  • refused delivery without lawful reason; or
  • customs or import issues outside our control.

If an order is returned to us in these circumstances, we may charge re-delivery costs or deduct unrecoverable costs from any refund where permitted by law.

2.11 How to Contact Us About Returns or Refunds

To contact us regarding a cancellation, return, faulty item, or refund request, email hey@park5k.com with your order number. We will send you any return or delivery instructions you need.

3. Short summary

A brief overview of the full policy above:

Terms of Service

By using Park5K, placing an order, or generating previews through our website, you agree to our Terms of Service. These Terms explain how orders are accepted, how personalised products and previews work, what you can and cannot do on the site, and how liability and consumer rights are handled.

Refunds & Returns

We accept returns and cancellations where required by law. Because many Park5K products are personalised or made to order, change-of-mind cancellation rights may not apply once production has started. This does not affect your rights if an item arrives faulty, damaged, incorrect, or not as described.

For any return, refund, or order issue, contact hey@park5k.com with your order number and full details.